Privacy Policy — crickwx

1 Data Controller Information

This Privacy Policy applies to all personal data collected and processed by crickwx in connection with the operation of its online casino and sports betting platform. For the purposes of this Policy, crickwx acts as the data controller — the entity that determines the purposes and means by which your personal data is processed.

crickwx is the trading name of the online platform operating at https://crickwx.com, which provides sports betting, live casino, slot games, and related services to players across Bangladesh. References to "we", "us", or "our" throughout this document refer to crickwx in its capacity as data controller.

If you have any queries, concerns, or requests relating to your personal data or to this Privacy Policy, you may contact our Data Protection team directly via email. Our contact address for data-related matters is:

2 What Personal Data We Collect

crickwx collects personal data from you in several ways: directly when you register an account or interact with our platform, automatically through your use of our website and mobile interface, and occasionally from third-party sources such as payment processors and fraud-prevention services. The categories of personal data we may collect include the following:

2.1 Identity & Contact Data

• Full legal name as it appears on your National Identity Card (NID) or passport
• Date of birth (used for mandatory age verification — you must be 18 or above)
• Gender (optional, for personalisation purposes)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code
• Email address and mobile number registered to your account

2.2 Account & Verification Data

• Username and encrypted password hash
• Copies of government-issued identity documents submitted for KYC verification (NID, passport, driver's licence)
• Proof of address documents (utility bill, bank statement) submitted during enhanced due-diligence reviews
• Source-of-funds declarations and supporting documentation where required
• Selfie or liveness-check images submitted during identity verification

2.3 Financial & Transaction Data

• Payment method details (bKash wallet number, Nagad account, Rocket number, DBBL account, bank account reference)
• Deposit and withdrawal history, including amounts in Bangladeshi Taka (৳) and timestamps
• Bonus and promotional credit records
• Chargeback, dispute, and refund records where applicable

2.4 Usage & Behavioural Data

• Betting and gaming history — games played, stakes placed, winnings, and losses
• Session start and end times, session duration, and Bangladesh Standard Time (BST, UTC+6) timestamps
• Game preferences, favourite markets, and navigation patterns within the platform
• Responsible gaming tool usage (deposit limits set, session reminders, self-exclusion requests)

2.5 Technical & Device Data

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Device fingerprint and hardware identifiers (used for fraud detection)
• Referral URL and pages visited on crickwx prior to registration
• Cookie identifiers and tracking pixels (see the Cookies section below)

2.6 Communications Data

• Records of live chat conversations with our support team
• Emails and support ticket correspondence sent to or from support@crickwx
• Feedback, survey responses, and complaint records

2.7 Summary of Data Categories

3 Legal Basis for Processing

crickwx processes your personal data only where we have a valid legal basis for doing so. The primary legal bases on which we rely are:

• Performance of a Contract: Processing your identity, account, financial, and transaction data is necessary to provide the betting and gaming services you have contracted with us for — including registering your account, processing deposits, settling bets, and paying out withdrawals.
• Legal Obligation: We are required to collect and retain certain categories of personal data — particularly KYC documentation, transaction records, and communications — to comply with anti-money laundering obligations and responsible gaming requirements applicable to online gaming operators.
• Legitimate Interests: We process usage, behavioural, and technical data on the basis of our legitimate interest in operating a secure, fraud-resistant platform; detecting and preventing bonus abuse; improving our services; and carrying out internal analytics. We conduct a balancing test for each such use to ensure our interests do not override your rights.
• Consent: Where we send you optional marketing communications (such as promotional email campaigns tied to BPL, IPL, Eid, or Pohela Boishakh offers), we rely on your prior consent, which you may withdraw at any time by updating your communication preferences in your account settings or by emailing support@crickwx.

4 How We Use Your Personal Data

crickwx uses the personal data it collects for clearly defined, legitimate purposes. We do not use your data for purposes that are incompatible with those listed below:

5 Data Sharing & Third Parties

crickwx does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the circumstances described below, and only to the minimum extent necessary:

5.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data and identity references with our payment processing partners, including but not limited to operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, and Sonali Bank integrations. These partners are contractually bound to process your data only for the purpose of completing the specific transaction and to maintain appropriate security standards.

5.2 Game Providers and Studios

When you play games provided by third-party studios — such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe — anonymised or pseudonymised session identifiers may be shared with those studios for the purpose of delivering the game session. These providers do not receive your full name, contact details, or financial information unless specifically required for a provider's own compliance obligations.

5.3 Identity Verification and Fraud Prevention

We may share identity document images and verification data with specialist KYC and identity-verification service providers to conduct age and identity checks on our behalf. We also share device fingerprint data, IP addresses, and behavioural signals with fraud-detection platforms. All such service providers operate under binding data-processing agreements with crickwx.

5.4 Legal and Regulatory Disclosures

crickwx may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other competent authorities in Bangladesh or internationally where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of crickwx, its players, or the general public.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving crickwx, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result from it.

6 Cookies & Tracking Technologies

crickwx uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by our website when you visit. The cookies we use fall into the following categories:

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or security settings. Please note that disabling strictly necessary or fraud-prevention cookies may prevent you from logging in or using certain features of the crickwx platform.

7 Data Retention & Deletion

crickwx retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Our standard retention periods are as follows:

When the applicable retention period expires, crickwx securely deletes or anonymises your personal data so that it can no longer be associated with you as an individual. Where anonymised data is retained for statistical or analytical purposes after this point, it no longer constitutes personal data and is not subject to this Privacy Policy.

If you close your crickwx account voluntarily, we will begin the retention countdown from the date of closure. You may request deletion of specific data categories before the retention period expires — we will honour such requests where we are not prevented from doing so by a legal obligation (see Your Rights below).

8 Your Rights as a Data Subject

As a player using crickwx, you hold a number of rights in relation to the personal data we hold about you. We take these rights seriously and have processes in place to address your requests promptly and transparently.

8.1 Right of Access

You have the right to request a copy of all personal data crickwx holds about you, along with information about how it is being used. We will provide this information in a structured, commonly used format within 30 days of receiving a valid request.

8.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For example, if your registered address has changed since you opened your account, you may ask us to update our records by contacting support@crickwx or updating your profile directly within the account settings area.

8.3 Right to Erasure

You may request that crickwx delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where it has been processed unlawfully. This right is subject to our legal retention obligations — for example, we cannot delete KYC records or transaction histories that we are legally required to retain.

8.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data we hold and wish us to pause processing pending verification, or where you have objected to processing and we are assessing whether our legitimate interests override your objection.

8.5 Right to Data Portability

Where we process your personal data on the basis of your consent or as necessary to perform a contract, and where that processing is carried out by automated means, you have the right to receive a copy of your data in a structured, machine-readable format (such as JSON or CSV) and to request that we transmit it directly to another data controller where technically feasible.

8.6 Right to Object

You have the right to object at any time to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have an absolute right to object to the use of your data for direct marketing purposes at any time. Where you object to marketing, we will cease processing immediately. Where you object to other legitimate-interest processing, we will assess your objection and respond within 30 days.

8.7 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our Data Protection team by emailing support@crickwx with the subject line "Data Subject Request — [Your Full Name]". We may ask you to verify your identity before acting on your request, to protect the security of your account. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.

8.8 Updates to This Privacy Policy

crickwx may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify registered players by email and display a prominent notice on the platform for a period of at least 14 days before the new version takes effect. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. Continued use of crickwx after a Privacy Policy update constitutes your acceptance of the revised terms.