Responsible Gaming at crickwx
crickwx is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you full control over your play β including deposit limits, session time-outs, and self-exclusion tools β because we believe that entertainment should never come at the cost of your wellbeing.
Our Commitment to Safe Play
crickwx operates with a clear and unwavering commitment to responsible gaming. We recognise that while the vast majority of our players enjoy cricket betting, slots, and live casino games purely for entertainment, a small number of individuals may develop unhealthy gambling patterns that harm themselves or their families. It is our responsibility β and our genuine obligation β to intervene proactively and provide meaningful safeguards.
Our responsible gaming programme is built on four core principles: prevention (keeping at-risk players informed before problems develop), intervention (detecting unusual patterns and reaching out early), tools (providing practical limits and exclusion mechanisms that are easy to activate), and support (connecting players with trained advisors and external resources at any time of day or night).
We apply these principles equally to all product verticals on our platform β whether you are placing a bet on a BPL cricket match, spinning reels on a Pragmatic Play slot, or joining a live roulette table powered by Evolution Gaming. Responsible gaming is not a checkbox β it is a continuous, platform-wide practice at crickwx.
18+ Age Restriction Policy
crickwx strictly enforces an 18+ age restriction across every product and service we offer. Gambling is an adult activity, and we do not permit any person under the age of 18 to register an account, make a deposit, place a bet, or participate in any game or promotion on our platform. This policy is non-negotiable and applies equally to all players regardless of their location within Bangladesh.
To enforce this policy in practice, every new account registration on crickwx requires the submission of a valid, government-issued photo ID β such as a Bangladesh National Identity Card (NID), passport, or driver's licence β during our Know Your Customer (KYC) verification process. Our KYC team reviews each submission to confirm the applicant's identity and date of birth before their account is approved for real-money play.
Why Age Verification Matters
Gambling under the age of 18 carries serious risks to psychological development, financial stability, and future wellbeing. Young people are disproportionately susceptible to developing problem gambling behaviours, which is why crickwx treats underage access as one of the highest-priority risks on our platform. Any account found to be held by a person under 18 will be permanently closed immediately, and all funds in the account will be handled in accordance with our standard account-closure procedure.
Recognising Problem Gambling
Problem gambling can develop gradually, and many people do not realise they have crossed the line from recreational entertainment into harmful behaviour until significant damage has already occurred. crickwx encourages all players to periodically self-assess their gambling habits honestly. The following warning signs may indicate that gambling has become a problem:
Responsible Gaming Tools
crickwx provides a comprehensive suite of responsible gaming tools that are accessible directly from your account settings panel. These tools are designed to put you firmly in control of your gaming activity at all times. All tools are activated instantly β there is no delay when setting or tightening a restriction.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered instantly; increases require a 7-day cooling-off period.
Session Time Limits
Set a maximum continuous session duration. When your limit is reached, you will receive a clear on-screen notification and be automatically logged out. You can set daily session limits ranging from 30 minutes to 8 hours.
Time-Out (Cool-Down)
Take a voluntary break from crickwx for a defined period β 24 hours, 48 hours, 1 week, or 1 month. During a time-out, your account is temporarily suspended. You cannot log in, deposit, or place bets until the period expires.
Self-Exclusion
For players who need a longer-term break, self-exclusion suspends your account for a minimum of 6 months, with options up to 5 years or permanent closure. Self-exclusion cannot be reversed before the chosen period ends.
Reality Check Alerts
Enable periodic on-screen reminders during your gaming session that display how long you have been playing, how much you have spent, and your net result. Choose from 15-minute, 30-minute, or 60-minute reminder intervals.
Loss Limits
Set a maximum loss threshold per day, week, or month in Bangladeshi Taka (৳). If your net losses reach the limit you have set, your account will be restricted from further real-money play for the remainder of that period.
Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available on crickwx. It is designed for players who recognise that they need a significant, enforced break from gambling to regain control of their behaviour. Once activated, self-exclusion is legally binding within our platform β it cannot be reversed, overridden, or negotiated around for the duration of the chosen period.
How to Request Self-Exclusion
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1
Log in to your crickwx account Navigate to Account Settings and locate the Responsible Gaming section in the left-hand menu.
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Select "Self-Exclusion" Choose your preferred exclusion duration: 6 months, 1 year, 2 years, 5 years, or permanent closure. Consider your decision carefully β this cannot be undone early.
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Confirm your identity You will be asked to verify your identity to ensure no third party can activate self-exclusion on your account without your knowledge.
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Receive confirmation Your self-exclusion is activated immediately. You will receive an email confirmation at your registered address. Any pending withdrawals of funds already in your account will be processed normally.
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Contact support if needed If you are unable to access your account settings or require urgent assistance, email support@crickwx with the subject line "Self-Exclusion Request" and our team will process it within 2 hours.
Deposit & Spend Limits
Managing how much money you put into your crickwx account is one of the most effective ways to ensure that gambling remains an enjoyable recreational activity rather than a financial burden. crickwx allows you to set strict deposit limits across three time frames to suit your personal budget and gaming habits.
Deposit Limit Options
- Daily Deposit Limit: The maximum amount (in ৳ BDT) you can deposit into your account within any single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly Deposit Limit: The maximum total deposit across any rolling 7-day window. Useful for players who tend to deposit several times per week.
- Monthly Deposit Limit: The maximum total deposit across any rolling 30-day window. Recommended for players who want to manage their overall monthly gambling budget.
How Limit Changes Work
Responsible gaming best practice recognises that reducing a limit is always in the player's interest, while increasing a limit requires careful consideration. For this reason, crickwx applies the following rules:
- Reducing a limit takes effect immediately and cannot be reversed for at least 7 days.
- Increasing a limit requires a mandatory 7-day cooling-off period before the new (higher) limit becomes active. This prevents impulsive decisions made during a losing streak.
- Removing a limit entirely requires a 14-day cooling-off period and a confirmation step where our responsible gaming team may reach out to you directly.
You may also set a wagering limit β a cap on the total amount you can stake across all games within a given time period β and a maximum single bet limit to prevent unusually large individual bets. Both are accessible via the same Responsible Gaming section in your account settings.
Support & Help Resources
If you feel that gambling is becoming a problem for you β or for someone you care about β please do not hesitate to reach out. crickwx's responsible gaming team is available 24 hours a day, 7 days a week, and all conversations are treated with complete confidentiality. There is no judgment, no pressure, and no delay in accessing the help you need.
In addition to our internal support team, we encourage players who are struggling with problem gambling to seek guidance from qualified external advisors and helplines. While Bangladesh does not yet have a nationally dedicated problem gambling helpline, there are several relevant organisations and support channels available to players in Dhaka, Chittagong, Sylhet, and across the country:
- National Mental Health Helpline (Kaan Pete Roi): A voluntary mental health support service available to Bangladeshi residents experiencing psychological distress, including gambling-related anxiety and depression.
- Gamblers Anonymous (International): GA offers a structured 12-step support programme and global community for people seeking to overcome compulsive gambling behaviour.
- BeGambleAware (International): Provides free, confidential information, advice, and support for anyone affected by problem gambling.
- GamCare (International): Offers counselling services, a helpline, and a self-help resource library for players in any country.
Need Help Right Now?
Our responsible gaming team is standing by around the clock. Reach out at any time β we respond to all responsible gaming enquiries within 2 hours, guaranteed.
Protecting Minors
crickwx takes the protection of children and young people extremely seriously. In addition to our strict 18+ age verification requirement, we advise all adult players who share a device or household with minors to take practical steps to ensure that children cannot access the crickwx platform.
Recommended Steps for Parents and Guardians
- Never save your crickwx login credentials (username or password) in a shared browser or on a shared device.
- Always log out of your crickwx account when you are finished playing, especially on shared devices.
- Use your device's built-in parental controls or a third-party parental control application to block access to gambling websites for shared family devices.
- Consider using a dedicated, password-protected device for your gambling activity that is not accessible to children.
- Speak openly with teenagers in your household about the risks of gambling and why it is an adults-only activity.
Parental Control Software
We recommend the following widely-used parental control tools as a supplementary layer of protection. These applications can filter gambling-related content at the network or device level:
- Net Nanny β Comprehensive content filtering with gambling-category blocks.
- Qustodio β Cross-device parental monitoring with detailed usage reports.
- Bark β Monitors online activity and alerts parents to concerning behaviour.
- Google Family Link β Free parental controls for Android devices, widely available in Bangladesh.
Play Responsibly at crickwx
Enjoy cricket betting, premium slots, and live casino games knowing that crickwx has your back with industry-leading player protection tools. Set your limits, stay in control, and play for fun.